Payment and Refunds

This page explains in plain language how to pay for a Done license, what you get after paying and how to get a refund. The legally binding terms are set out in the public offer; in case of discrepancy, the offer applies. In case of discrepancy between the Russian and English versions of this page, the Russian version prevails.

How to pay

1. Choose a plan on the Pricing page or follow the purchase link you received.
2. On the checkout page, enter your e-mail address, choose the number of periods and, if you have one, enter a promo code. The total is shown before you pay.
3. Tick the boxes to accept the offer and the license text and to consent to personal data processing, then click "Pay".
4. Pay on the secure page of the Robokassa payment service: by bank card (Visa, Mastercard, Mir), via the Faster Payments System (SBP) or by another available method.

Payments are accepted in Russian rubles. If a price is shown in US dollars or euros, the amount in rubles and the exchange rate are shown before you pay. Card details are entered only on the Robokassa page — we neither receive nor store them.

Companies and sole proprietors can pay by invoice: write to payments@the-done.app with your company details and the plan you have chosen.

What you get after paying

• A license key — one for each product included in the plan. The key unlocks the paid features of Done in your Nextcloud installation.
• Access to the Customer Portal at https://licenses.the-done.app/manager/ — it keeps your keys, activations, receipts and payment history, and lets you download the distribution and renew the license.
• An electronic receipt — sent to the e-mail address you provided.
• Updates and technical support during the paid period.

When you receive the license

The key and the Customer Portal sign-in details are e-mailed automatically, usually within a few minutes after payment and no later than 24 hours. If the e-mail does not arrive, check your spam folder or write to payments@the-done.app from the address you used for payment.

To activate, open Done in Nextcloud, go to the license settings and enter the key. One key works for one Nextcloud installation on one server.

License term

The license term depends on the plan: a month, a year or another period shown at checkout. The end date of the paid period is shown in the Customer Portal.

When the paid period ends, the paid features become unavailable unless the license is renewed — unless the plan description states that the license is perpetual. The data you kept in Done stays in your Nextcloud: we neither store nor delete it.

Renewal

You can renew the license in the Customer Portal at any time. If you renew before the period ends, the new period starts from the end date of the current one, so no paid days are lost. Renewals are charged at the prices in effect at the time of payment.

There are no automatic charges: we do not store your card details and never charge you without your action.

How to cancel

To stop, simply do not pay for the next period — nothing else is required. To withdraw from a license you have already paid for and get your money back, see the conditions below.

Refund conditions

• Before you receive the key — we refund the full amount.
• The key has been received but never activated — we refund the full amount if you contact us within 14 calendar days from the payment date. The keys are cancelled.
• Done cannot be activated or does not work through our fault, and support has not fixed the problem within 10 business days — we refund the full amount regardless of whether the key was activated.
• After activation, in other cases the payment for the current period is not refunded: the right to use the software has been granted and exercised.

These conditions do not limit your rights under consumer protection law.

How to request a refund

Write to payments@the-done.app from the e-mail address you used for payment. Please include:

• the date and amount of the payment (or the order number from the e-mail with your key);
• the reason for the refund;
• for companies — bank details for the refund, if you paid by invoice.

We will review your request and reply within 5 business days.

Refund timing

Refunds are made by the same method as the payment within 10 calendar days from the decision. Card refunds usually arrive within 1–5 business days after they are sent, but the timing depends on your bank. If you paid by invoice, the money is returned to the payer's bank account.

Payment contacts

• E-mail: payments@the-done.app
• Phone: +7 950 676-22-39 (business days, 10:00–18:00 Moscow time)
• Seller: OOO «SOFTMUS», INN 3900002327, OGRN 1223900010784, ul. Minusinskaya, 22, 263, Kaliningrad, Kaliningrad Region, 236005, Russia